Managed Services
Microsoft Managed Services for Ongoing Support, Governance and Improvement
Ayka Consulting provides ongoing managed services across Microsoft 365, Power Platform, SharePoint, Copilot Studio and Azure to help organizations keep their Microsoft solutions supported, governed and continuously improving.
Microsoft 365 Managed Services
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Power Platform Managed Services
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SharePoint Managed Services
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Copilot Studio & AI Agent Managed Services
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Azure Managed Services
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Lifecycle
Managed Services Lifecycle
- 1
Assess
Understand the current environment, solutions and dependencies.
- 2
Transition
Document systems, establish access and define support processes.
- 3
Support
Resolve day-to-day issues and incidents.
- 4
Monitor
Track applications, automations, integrations and platform health.
- 5
Improve
Continuously enhance solutions and identify new automation opportunities.
Scope
Managed Services Activities
Depending on the engagement:
- Incident Resolution
- Application Support
- Monthly Support Hours
- Dedicated Specialists
- Minor Enhancements
- New Feature Development
- Environment Administration
- Monitoring
- Governance Reviews
- Security & Access Reviews
- Release & Deployment Support
- Technical Advisory
- Architecture Support
How we work
Engagement Models
Retainer-Based Support
A predefined number of support and development hours each month.
Dedicated Resource / Team
Dedicated Microsoft specialists working as an extension of the customer's internal team.
Application Managed Services
Ongoing ownership and support for specific applications, workflows, SharePoint solutions or AI agents.
Platform Managed Services
Broader support and governance for Power Platform or Microsoft 365 environments.
Questions
Common questions about managed services
Which Microsoft technologies do you support?
Microsoft 365, Power Platform, SharePoint, Copilot Studio and AI agents, and the Azure components that support them — Azure Functions, App Services, Logic Apps, API integrations and Azure Storage.
Can you take over solutions somebody else built?
Yes, and the lifecycle is designed around it. Assess establishes the current environment, solutions and dependencies; Transition documents the systems, establishes access and defines the support process before we take responsibility.
What engagement models do you offer?
Retainer-based support with a predefined number of hours each month, a dedicated resource or team working as an extension of your own, application managed services for specific solutions, or platform managed services covering a wider Power Platform or Microsoft 365 estate.
Is this only incident support, or does the solution keep improving?
Both. Alongside incident resolution and application support, engagements can include minor enhancements, new feature development, governance and security reviews, release support and technical advisory. Improve is a standing phase of the lifecycle, not an afterthought.
How do you govern AI agents built by business teams?
By inventorying them, giving every agent a named accountable owner, retiring the ones nobody owns, and applying a consistent control set covering data access, logging and review cadence.
Need ongoing support for your Microsoft environment?
Talk to Ayka Consulting about a managed services model tailored to your applications, users and business requirements.